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Knowledge base
General
FAQ
16
Employee data not showing or backed up
Compliance with Xero's 'Terms of Use'
What is the Xero Journal (not the same as Manual journals)
Restoring to Xero
What is Xero Files
View all 16
Getting started with us
Account
10
Changing account details or resetting your password
How do I sign up before or after my Trial has expired?
Deleting your account
Selecting Direct Debit as your payment method
Backing up your Cin7 Omni data
View all 10
Setting Up Organisations
6
Setting Up Your First Organisation or Adding Additional Organisation
Setting Up Cloud Storage
Restricting User Access To Organisations
Manually start a new backup
What permissions does a user need to connect Control-C App to your Xero account?
View all 6
Understanding The Control-C Portal
3
The Portal Dashboard
Organisation Status
Dataset Versions
Understanding The Backapp Panel
0
Help
Errors
1
Error Summary - backup messages
backapp How-To
2
Where do I download 'backapp' or 'Control-V' sw from?
How do I import and view my Xero data in backapp
Control-V How-To
1
Where do I find the Control-V API key and setup the service?
Control-C How-To
10
How do I change my registered email address of my Control-C account
How do I delete a Xero organisation that I no longer wish to backup
How do I reconnect a disconnected Xero Org
How do I change or stop receiving daily backup status emails
How To Archive Xero Organisation
View all 10
Orders and refunds
Your order
1
One-Off Backup
Information collected
Privacy policy
0
Opt-out policy
0
Reseller
Reseller Tips
3
Adding a Reseller email address for daily status reports
Reseller: Billing Information
Commonly used Reseller links
Reseller Onboarding
2
Invoicing from our billing service and self help of past invoices
Reseller: Adding a new customer
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