FAQ
Reason We backup the financial records of your Xero organisation via the Xero Accounting API. We do not backup Payroll related data. Technical Employe...
Tue, 23 Dec, 2025 at 12:24 PM
Xero's Terms of Use are a contract with you. They include Xero's commitment as a service provider and your obligations as a customer. As a pr...
Tue, 23 Dec, 2025 at 5:30 PM
Please read here https://central.xero.com/s/article/Journal-report When it comes to tracking the finances of a business, a double-entry accounting s...
Tue, 23 Dec, 2025 at 5:39 PM
Introduction: Xero does not offer a restore or rollback function using their API. The API is limited in a couple of key areas and attempting to restore da...
Tue, 23 Dec, 2025 at 5:52 PM
Please read more here https://www.xero.com/nz/accounting-software/store-files/ What is Files used for in Xero?Your Xero file library contains an Inb...
Tue, 25 Jul, 2023 at 11:06 AM
You can Export your data as Excel (XLSX) through the Control-C portal as follows...
Tue, 20 May, 2025 at 11:49 AM
Here is a breakdown of the various status and meanings: Last/Current Dataset Status - There are 4 statuses under this section. Green dot: Com...
Tue, 23 Dec, 2025 at 6:05 PM
MFA is no longer optional and now must be activated to use our services. Several 2FA apps are commonly used for securing online accounts. Some popular op...
Tue, 23 Dec, 2025 at 6:11 PM
Symptom: Rarely you may find that the org that you have just added to the backup service does not appear in the Control-C portal as a connected org. If you...
Tue, 23 Dec, 2025 at 6:13 PM