Help & Support

While Xero does perform regular backups of their system for disaster recovery and data integrity purposes, you as the business owner are ultimately responsi...

Even if your accountant is the subscriber to your Xero account, the responsibility for backing up the data ultimately rests with YOU, the business owner. H...

Xero partners should definitely read and understand the Xero Terms of Use. It’s a crucial part of their responsibility as trusted advisors to their clients....

The new workflow allows you to select a backup to download and you will be notified by email once it is ready. If you are already logged in to the Contr...

Please follow the 3 steps in the screenshots below... Done. The Org should now say "enable Cloud Storage Integration"

Introduction Control-C now offers a one-off backup service, which means that you can request a backup of your data on a one-time basis. This service is ide...

Symptom Rarely you may find that your org that you have just added to the backup service does not allow you to connected the org as it thinks that there is...

Here are some checks if you do not receive your password reset email 1. Ensure that the user email address is valid i.e. you know that this is a valid acco...

Setting up Control-V 1. Download from our user portal the Control-V sw 2. Unzip the file on your Windows PC 3. Run the Setup.exe - you will see window...

There are 3 places in which you can view your attachments Control-C User portal backapp Web backapp Windows Below you will see the same Invoice,...