FAQ

How do I know if I have OneDrive Business?
Checking OneDrive versions Here is a link to Microsofts article Windows Version There are several ways to check... Option 1 Option 2 ...
Tue, 12 Dec, 2023 at 12:07 PM
What are the Key differences and purposes of the General Ledger vs Journal
In a double-entry accounting system, the General Ledger and Journal play distinct roles, even though they work together to maintain accurate financial re...
Tue, 9 Jan, 2024 at 12:07 PM
Why you should not attempt to restore data to Xero
The Bitter Truth: Xero Restoration is No Fairy Tale Xero's API, the tool for data restoration, is like a picky eater with limitations. It can't tou...
Tue, 9 Jan, 2024 at 4:04 PM
How to Disconnect OneDrive and Reconnect - OneDrive is not syncing
OneDrive not Syncing? Sometimes the cloud storage connection can become disconnected, usually as a result of the very first back taking a long time before ...
Fri, 12 Jan, 2024 at 3:48 PM
How do I create a support ticket
There are a couple of ways to create a support ticket Send an email to support@incontrolhelp.freshdesk.com  OR When logged into the Control-C Portal
Mon, 22 Jan, 2024 at 5:41 PM
How do I see my, or other users, Xero Role?
Introduction Sometimes you may need to check that you have Standard or Advisor User Role in Xero. Here is where you find these details. Steps 1. Go to...
Thu, 8 Feb, 2024 at 2:30 PM