Symptom

Rarely you may find that your org that you have just added to the backup service does not allow you to connected the org as it thinks that there is a mismatch. An error like this below appears...

Fix

You will need to first disconnect the app from your Xero org.

Here are steps on where to go in Xero to do this….

To disconnect an app:

  1. Click the organisation name, then select Settings.
  2. Click Connected Apps.
  3. Under the Connected Apps heading click Disconnect beside the app name.



Once deleted, please try re-connecting the org again in Control-C, via the Control-C portal as per the instructions here...

How do I reconnect a disconnected Org


If this still fails, please log a ticket and we will help you resolve it immediately as a priority ticket.