FAQ

Invoicing from our billing service and self help of past invoices
Here is a sample reseller invoice that you will receive when you are charged through our billing provider Chargebee. If you would like to see past invoi...
Thu, 29 Aug, 2024 at 11:24 AM
How to Restore Your Xero Data: A Comprehensive Guide for Control-C Customers
Introduction Navigating the intricacies of Xero data restoration can feel like traversing a complex maze. It's not a simple "single-click" ...
Wed, 2 Oct, 2024 at 4:21 PM
My OneDrive is not Syncing
Problem I have setup my OneDrive cloud profile but my backups are not showing up Solution  If the Control C Limited folder isn't showing in the Ap...
Wed, 14 May, 2025 at 9:23 AM
Exporting Attachments for a specific Invoice and Recreating an Invoice
Thu, 10 Jul, 2025 at 4:25 PM
Steps to Reactivate Your Xero Subscription
You can regain access to your data by  reactivating the Xero subscription, which the platform stores for a period of seven years.  Xero Central Article - ...
Wed, 3 Dec, 2025 at 11:04 AM
How do I Download all my Xero data?
Downloading all your data should be performed in the Control Panel. Special Note: DO NOT DELETE the organisation from Control-C until you have downloade...
Wed, 29 Apr, 2026 at 12:37 PM
How do I reset my MFA
Requesting a Reset of your MFA triggers a security check. 1. You must provide this screen shot - see details in red text. 2. We will also reach ou...
Mon, 16 Feb, 2026 at 3:33 PM