How do I reset my MFA : Help & Support

How do I reset my MFA Print

Created by: Campbell Green

Modified on: Fri, 26 Jun, 2026 at 12:12 PM

Requesting a Reset of your MFA triggers a security check.

1. You must provide this screen shot - see details in red text.

Select the Xero organisation that is being backed up

Select Setting

Click on the Users and find your user account and send a screen shot of this back to us.

2. We will also reach out to you to verify that you personally made the request or ask for another form of ID.

Campbell is the author of this solution article.

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