Symptom:
Rarely you may find that the org that you have just added to the backup service does not appear in the Control-C portal as a connected org. If you try to re-add it, you can see it in the drop down orgs list in Xero but it is greyed out.
Fix:
You will need to first disconnect the app from your Xero org.
Here are steps on where to go in Xero to do this….
To disconnect an app:
- Click the organisation name, then select Settings.
- Click Connected Apps.
- Under the Connected Apps heading click Disconnect beside the app name.
Once deleted, please try re-connecting the org again in Control-C, via the Control-C portal.
How do I reconnect a disconnected Org
If this still fails, please log a ticket and we will help you resolve it immediately as a priority.